When it comes to your personal reputation, you do what it takes to protect it. But what about your business reputation? You want to make sure that it is protected as well. At OneCom Media & Marketing, we understand the importance of protecting your company’s online reputation. After all, many people trust Google and other online platforms just as much as a word of mouth recommendation. That is why we have services in place for controlling your online reputation.
Respond to Positive and Negative Reviews
One of the best ways to manage your company’s online reputation is by responding to all reviews on your listing. That means responding to both positive and negative reviews. No one likes to see negative reviews, but sometimes they appear on your Google listing. If they occur, you will want to respond, apologize, and provide them with a way to reach out so you can try and make things better.
On the other hand, you will want to thank people for taking the time to leave a review about your business. People will feel special because you took the time to reply to their review and they may be more likely to revisit your business in the future.
Reply to Post Comments
While Google is one place that people post reviews about your business, they also turn to Facebook and other social media platforms. Do you know who is monitoring comments on your posts? Do you have someone that responds to user ratings and reviews on Facebook? Having someone that manages your social media accounts can help to make sure your company’s online protection is protected there.
You will also want to see if people are commenting on any articles posted on your website. There is a chance some of the comments may be spam, so you will want to monitor the comments to make sure spammy comments are not clogging the comment feed.
Use Feedback to Make Changes
Once you see the feedback that the public gives you about products and services, use their responses to make changes within your organization. If you regularly hear that people love working with a certain employee, let that employee know they are doing a great job and they should keep up the work. On the other hand, if you hear repeatedly that something is not going well, it may be time change it to re-train employees to help gain new customers.
Controlling your online reputation should be an important factor in your business. We know that you want to do all that you can to have a 5-star rating on Google and different social media platforms. By working with OneCom Media & Marketing, we take different steps to control your online reputation. Whether it is responding to your Google reviews or monitoring comments on social media, we take the steps to make sure customers hear a response from you. If you are looking to find ways to grow your customer base, OneCom Media & Marketing can help. We have grown the customer base for different companies across a wide range of industries. Contact us today to get started.